Raising Support Requests

Customers can contact your team directly through the portal — keeping all communication in one place.

How to Raise a Ticket

Log in to the portal
Go to Support
Click New Request
Select the job it relates to (optional)
Describe the issue
Click Submit

Ticket Tracking

Customers can track the status of their support requests:

Open — Submitted, awaiting response
In Progress — Your team is working on it
Resolved — Issue has been addressed

They receive email notifications when your team responds.

For Your Office Team

All portal support tickets appear in Admin > Support Tickets. You can respond, assign to a team member, and close tickets directly from the admin panel.